FAQ - Switcher

Can I return my Switcher purchase if I change my mind?

Yes, of course! At Switcher, we understand that sometimes things don't work out. That's why we offer a 30-day return policy from the date your item was shipped. Just make sure the product is in its original condition, with labels and packaging intact, and you can return it. Remember that the postmark date counts, so don't delay!

What happens if my Switcher item is not quite right, can I get a refund?

Yes, you can! We want you to love every Switcher purchase. If your item is returned unused, with all tags attached and in its original packaging, we will gladly refund your full purchase price. We want your shopping experience to be smooth and satisfying.

I have received a faulty article from Switcher, what should I do?

Oh no, we're sorry about that! If you have received a faulty item, it is our responsibility to repair it. Switcher will cover the cost of returning a faulty item or a mix-up on our part. Just send the item back to us and we'll take care of your refund or exchange, no fuss!

What does the Switcher warranty cover and how can I make a claim?

Your Switcher comes with a 12-month warranty from the day it leaves our premises, covering all defects in materials and workmanship. If you have a problem, simply return the product directly to us. Return shipping is at your expense, but we promise to repair, replace or refund your item to ensure your Switcher experience is completely satisfactory.

Are the shirts pre-washed or do they shrink?

Our products are
"pre-shrunk" - i.e. pre-washed and hardly shrink at all when washed properly.

How does the exchange work?

A returns form
is enclosed with your order. Fill it out, enclose it with the return
and send the package back to us. As soon as we receive it, we
will take care of the exchange and send you the desired goods as quickly as possible
.

Are there return labels?

No. For sustainability reasons we do not offer free return labels, please stamp your parcel yourself.

I am an association or a company - can I order larger quantities from you?

Yes, we specialize in B2B customers. We would be happy to make you an individual offer including branding & logistics solution.

Where is my order?

As soon as your order has been shipped
, you will receive a shipping confirmation email with a tracking link. If you have not received a shipping confirmation, please check your spam folder or contact our customer service and we will be happy to help you.

My product has a defect - what should I do?

This should not happen. If your product has a defect or fault (e.g. faulty seams, incorrect delivery or material defects), please contact our customer service team with a photo and brief description. We will check the case and find an uncomplicated solution in the interests of longevity and fairness.

Where can I find my invoices?

Our invoices are sent by our external payment partner PowerPay either by e-mail or post, depending on what you chose when you placed your order.

If you can no longer find your invoice at
or would like to view older invoices, you can access them at any time in the
PowerPay customer portal. All you need is your customer number or a previous invoice number.