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Switcher Trading Sàrl, Widengasse 10, 5070 Frick (AG)


Contact us at for inquiries


Do you need help? Call us now on +41 62
535 54 86

Frequently asked questions

Yes, of course! At Switcher, we understand that sometimes things don't work out. That's why we offer a 30-day return policy from the date your item was shipped. Just make sure the product is in its original condition, with labels and packaging intact, and you can return it. Remember that the postmark date counts, so don't delay!

Yes, you can! We want you to love every Switcher purchase. If your item is returned unused, with all tags attached and in its original packaging, we will gladly refund your full purchase price. We want your shopping experience to be smooth and satisfying.

Oh no, we're sorry about that! If you have received a faulty item, it is our responsibility to repair it. Switcher will cover the cost of returning a faulty item or a mix-up on our part. Just send the item back to us and we'll take care of your refund or exchange, no fuss!

Have you found something you love even more? Exchange it! Send back the original item (you'll have to pay the postage yourself) and we'll cover the shipping costs of the exchange item to you. Exchanges are processed quickly, usually within 5-8 working days, so you get your perfect choice as soon as possible

Your Switcher comes with a 12-month warranty from the day it leaves our premises, covering all defects in materials and workmanship. If you have a problem, simply return the product directly to us. Return shipping is at your expense, but we promise to repair, replace or refund your item to ensure your Switcher experience is completely satisfactory.