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The importance of water quality in Switzerland: current challenges and solutions

The importance of water quality in Switzerland: current challenges and solutions

03/22/2023 11:29am 3 minute read

Sustainable fashion: how recycled materials are protecting the environment and changing the fashion industry

Sustainable fashion: how recycled materials are protecting the environment and changing the fashion industry

03/21/2023 2:17pm 4 minute read

"Switcher Apparel: Leading the Way in Sustainable Fashion Manufacturing."

"Switcher Apparel: Leading the Way in Sustainable Fashion Manufacturing."

03/21/2023 1:38pm 6 minute read

Get 15% off exclusive combo deals during our Midweek Surprise promotion on Wednesdays only!

Get 15% off exclusive combo deals during our Midweek Surprise promotion on Wednesdays only!

03/18/2023 12:31pm 2 minute read

Switch to Sustainable Fashion and Save the Planet with Switcher

Switch to Sustainable Fashion and Save the Planet with Switcher

03/17/2023 3:36pm 3 minute read

The evolution of the hoodie: From Practical Workwear to Iconic Fashion Statement

The evolution of the hoodie: From Practical Workwear to Iconic Fashion Statement

03/10/2023 12:13pm 4 minute read

Switcher celebrates Women's Day 2023 with sustainable products

Switcher celebrates Women's Day 2023 with sustainable products

03/05/2023 3:19pm 2 minute read

5 simple tips for sustainable living in Switzerland

5 simple tips for sustainable living in Switzerland

03/02/2023 9:14am 3 minute read

T-Shirt Sizing 101: How to Find Your Perfect Fit

T-Shirt Sizing 101: How to Find Your Perfect Fit

02/19/2023 3:31pm 4 minute read

Colors that attract attention: make a statement with your outfit in Switzerland with the new launch of Color Hoodies from Switcher

Colors that attract attention: make a statement with your outfit in Switzerland with the new launch of Color Hoodies from Switcher

02/18/2023 9:30am 6 minute read

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Return Policy: 

Do you want to return a product? Products purchased from Switcher Trading Sàrl, you can return by mail, with our return form.

Address:
Planzer Transports SA
Quai 25 - Switcher
Route des Moulières 5
1242 Satigny

  1. Return deadline

The return deadlines apply from the date of dispatch. The date of the postmark or personal return is decisive for the return.

  • 30 days return policy on products purchased from Switcher Trading Sàrl
2. no right of return

Unfortunately, we cannot offer returns in the following cases:

  • In the case of damaged items (with the exception of transport damage).
  • For worn items
  • Hygiene products (underwear, masks) 

3. refund value

If the product can be returned, the following refund rules apply:

Full refund at the purchase price:

  • No traces of use
  • Labels on the garment and original packaging present

4. return costs

The postage costs for the return of items are generally borne by the sender. In the following cases, the return costs will be borne by Switcher Trading Sàrl:

- In case of receipt of an item different from the one ordered
- In case of incorrect information in the online store
- In case of receipt of an item not ordered
- In case of receipt of a defective item

5. Exchange

The postage costs for returning items for exchange shall be borne by the sender. The postage costs of the exchange (Switcher to customer) are at the expense of Switcher Trading Sàrl.
Pleasenote that an exchange may take between 6-12 working days. 

Contact our customer service

We will be happy to answer your questions and help you if you have a problem. Just send us a message. We will get back to you as soon as possible.

Thank you for contacting us. We will reply as soon as possible.

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